Jingo Companion Privacy Policy

Jingo Companion Privacy Policy

Effective date: 5 August 2026
Last updated: 5 August 2026

This Privacy Policy explains how Jingo Pets Ltd, trading as Jingo Companion (“Jingo Companion”, “we”, “us” or “our”), collects, uses, stores and protects personal data when Shopify merchants install or use the Jingo Companion application (the “App”).

Jingo Companion is a Shopify app designed to help pet retailers create more personalised shopping experiences through features such as pet profiles, product recommendations, loyalty rewards, offers, customer insights and Smart Box tools.

For the purposes of UK data-protection law, Jingo Pets Ltd is the controller of personal data relating to its own business contacts, app users and website visitors. Where we process a merchant’s customer, order or pet-profile data through the App, the merchant is normally the data controller and Jingo Companion acts as a processor or service provider on that merchant’s behalf.

1. Who this policy applies to

This policy applies to:

  • Shopify merchants who install or use Jingo Companion;

  • authorised users of a merchant’s Shopify store;

  • customers of merchants where their information is processed through Jingo Companion; and

  • visitors to Jingo Companion pages and support channels.

A merchant using Jingo Companion remains responsible for its relationship with its customers, including providing any privacy notices and obtaining any consent required by law.

2. Information we may process

Depending on the features a merchant chooses to use, Jingo Companion may process the following information.

Merchant and app-user information

  • name, business name and Shopify store details;

  • business email address and contact details;

  • Shopify store identifier and app-installation information;

  • subscription, billing and plan information;

  • support requests and communications; and

  • technical information required to operate and secure the App.

Merchant customer information

  • customer name, email address, Shopify customer ID, account state, customer-account creation date and order count 

  • Shopify customer ID;

  • order, product, purchase and loyalty activity;

  • customer tags or relevant account information;

  • rewards, vouchers, offers and redemption history; and

  • information a merchant or customer chooses to add within the App.

Pet-profile information

Where a merchant enables pet profiles, Jingo Companion may process information such as:

  • pet name, species, breed, date of birth or approximate age;

  • feeding style and product preferences;

  • favourite proteins, dislikes, allergies and avoids;

  • health, wellbeing and lifestyle preferences entered into the profile;

  • reward eligibility, including pet birthday information; and

  • preferences used for recommendations, Smart Boxes or personalised offers.

We only request and process data that is reasonably necessary to provide the features a merchant has chosen to use.

3. How we use information

We use information to:

  • install, provide, operate and support Jingo Companion;

  • create and maintain pet profiles, rewards, recommendations and Smart Boxes;

  • provide merchants with customer and product insights;

  • personalise experiences where the merchant has enabled those features;

  • troubleshoot faults, prevent misuse and keep the App secure;

  • communicate with merchants about the App, support and important service updates;

  • comply with legal obligations; and

  • improve the App using aggregated or de-identified information where reasonably possible.

We do not sell customer or pet-profile data. We do not use a merchant’s customer data for unrelated advertising, nor do we share it with other merchants.

4. Our legal basis for processing

Where Jingo Companion processes information for its own business purposes, we rely on one or more of the following legal bases:

  • performance of a contract with the merchant;

  • our legitimate interests in operating, improving, securing and supporting the App;

  • compliance with legal obligations; and

  • consent, where consent is required by law.

Where we process customer and pet-profile data on behalf of a merchant, we do so under that merchant’s instructions and to provide the App’s services. The merchant is responsible for identifying the appropriate legal basis for its use of customer data and for providing any required privacy information or obtaining consent.

5. Shopify and app permissions

Jingo Companion connects to Shopify using the permissions approved by the merchant during installation. These permissions may allow us to access relevant store, product, order and customer data needed for the App’s features.

If Jingo Companion requires protected customer data, we request only the minimum access needed. Shopify may review and approve access to certain customer data fields before they are available to the App.

A merchant can review or remove the App’s access through its Shopify admin. Removing the App may stop relevant features from working.

6. Who we share information with

We may share or disclose information only where necessary to provide the App or where required by law. This can include:

  • Shopify, which provides the merchant store platform and app connection;

  • Render, which hosts the Jingo Companion application;

  • Neon, which hosts the PostgreSQL database;

  • professional advisers, insurers, regulators or authorities where legally required; and

  • a purchaser or successor if Jingo Companion or its assets are sold, transferred or reorganised.

Our providers may process information only under appropriate contractual and security obligations and only for the purposes of providing services to us.

We do not share a merchant’s customer or pet-profile data with other merchants.

7. International transfers

Some of our service providers may process information outside the United Kingdom or European Economic Area. Where this happens, we take appropriate steps to protect the information, such as using recognised contractual safeguards or relying on another lawful transfer mechanism.

8. Data security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures include access controls, encrypted connections and limiting access to those who need it to operate or support the App.

No system can be guaranteed completely secure. Merchants should also protect their Shopify accounts, user access and passwords.

9. Data retention and deletion

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, to meet legal obligations, resolve disputes and enforce agreements.

Jingo retains active app data while the merchant uses the relevant features. Customer data is deleted when a merchant removes that customer’s Jingo data or when Shopify sends an applicable customer or shop redaction request. Jingo also removes Jingo-tracked pet photos stored in Shopify Content > Files as part of those deletion workflows.

Archived pet profiles are eligible for deletion after 30 days. Merchant customer-selection records are eligible for deletion after 24 hours. Redacted deletion and retention-cleanup audit evidence may be retained for up to 12 months.

Automatic retention cleanup is not currently scheduled. This does not affect the immediate deletion workflows described above.

10. Customer privacy requests

Customers should normally contact the merchant they bought from or provided information to if they want to:

  • access, correct or delete their data;

  • withdraw consent;

  • object to or restrict processing; or

  • ask questions about how their data is used.

Customers may also use the deletion controls made available by the merchant through Jingo Companion, where enabled.

As the merchant generally controls its customer data, we will assist the merchant where reasonably necessary to respond to valid privacy requests.

Merchants may contact us at info@jingopets.co.uk for assistance with a customer data request.

11. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to the use of your personal data, and to request a copy of it.

To exercise rights relating to your information as a merchant or app user, contact us at info@jingopets.co.uk

If you are unhappy with how we handle your information, you may have the right to complain to your local data-protection authority. In the UK, this is the Information Commissioner’s Office.

12. Children

Jingo Companion is a business tool for Shopify merchants and is not intended for children. We do not knowingly collect personal data directly from children.

13. Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify merchants through the App, email or another suitable method.

14. Contact us

If you have questions about this Privacy Policy or Jingo Companion’s handling of data, contact:

Jingo Pets Ltd trading as Jingo Companion
101 Hunters Square, Dagenham, RM10 8AY
Email: info@jingopets.co.uk
Website: https://jingopets.co.uk

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