Jingo Companion Support

Need help with Jingo Companion? We’re here to help Shopify pet retailers get the most from pet profiles, personalised shopping, loyalty and Smart Box features.

Contact support

Email: info@jingopets.co.uk

WhatsApp: https://wa.me/447931208951

We aim to respond as soon as possible during normal business hours.

What Jingo Companion support covers

We can help with:

• installing or setting up Jingo Companion;

• creating and managing pet profiles;

• loyalty rewards, vouchers, Cashpot or points;

• personalised recommendations and product suitability settings;

• Smart Boxes and mixed-box settings;

• app settings, store permissions and troubleshooting;

• billing and subscription questions; and

• reporting a fault or requesting help with a feature.

For help with a product order, delivery, refund or a customer account from an individual pet shop, customers should contact that pet shop directly. Jingo Companion provides the software; each merchant remains responsible for their own store, orders and customer service.

Before contacting us

Please include your Shopify store URL, a short description of the issue, and screenshots where helpful. This lets us investigate faster.